All passengers at the EL AL Airlines KRK Terminal can have a relaxed and comfortable travel experience. The terminal provides everything from check-in counters and baggage claim to self-service kiosks and flight screens. Here, passengers can access free Wi-Fi, dine at the restaurant, shop, and generally hang out in lounges. Furthermore, there are ATMs, currency exchange, baby care rooms, and medical assistance for its passengers. Special assistance, lost and found, and transport options are also available for a stress-free journey.
Get Familiar with EL AL Airlines KRK Terminal
| Airport Name | John Paul II International Airport Kraków-Balice |
| Address | Kapitana Mieczysława Medweckiego 1, 32-083 Balice, Poland |
| Airport Code | KRK |
| Contact No. | +48122955800 |
| Arrivals | Terminal 1 |
| Departure | Terminal 1 |
| Working Hours | Daily 24 Hours |
| EL AL Airlines IATA Code | LY |
| EL AL Airlines ICAO Code | ELY |
| Official Website | www.elal.com |
| YouTube Page | www.youtube.com/@elal |
| Facebook Page | www.facebook.com/ELALGlobal |
| Twitter Account | twitter.com/el_al_airlines |
| Instagram Account | www.instagram.com/elalisrael/ |
Helpful Services at EL AL Airlines KRK Terminal
Passengers who have scheduled their flights with EL AL Airlines can access countless services throughout the journey. All these services aim to make the journey comfortable and smooth.
| Airport Facilities | Airport Wifi |
| In-Flight Entertainment | Valet Parking |
| Flight Wifi | Visa on Arrival |
| Ok to Board | Meet and Greet |
| Visa Services | Business Class |
| Economy Class | Airport Lounges |
| Airport Transfers | Duty-Free Allowance |
| In-Flight Meals | Baggage Allowance, Online Check-in |
| Flight Ticket Booking | Airport Transfers |
| Immigration Services | Miles |
| Missing Luggage | Flight/Visa Info |
| Delayed Flights | In-Flight Meals |
Lost and Found
When passengers misplace something in the terminal or onboard a flight, they may file a claim with the Lost and Found department. Staff safely secure recovered items and assist in returning these to the rightful holder. It is important to include item description, flight information, and contact info for a quicker process. The sooner the report is filed, the higher the probability of successfully recovering the lost item.
Baggage Guidelines
Passengers must comply with baggage policies concerning the weight, size, and quantity of bags. Excess or oversized baggage may incur additional charges for the passenger. All bags are screened before boarding. Furthermore, passengers should pack valuables and fragile items in carry-on bags. Informing airline officials ahead of time about special items (sports gear etc.) helps in precise handling of the luggage without delays or additional payments in the terminal during the travel.
Cancellation Policy and the Refund Policy
Ticket cancellation and refund terms vary by fare type. Before canceling, passengers need to read the conditions of their tickets. Flexible fares typically provide better refund or rescheduling options. If an airline cancels a flight, passengers can request a refund or a new booking. The professionals help in making changes and cancellations that can be easily done directly online for added convenience and real-time updates.
Check-in and Boarding
The KRK terminal features self-service kiosks or staffed counters available for check-in. Boarding passes are printed quickly, and staff are always willing to help with questions about any travels. In the EL Al Airlines, there are clear signs directing passengers to their gates so they aren’t lost. It is important to arrive early during busy periods for a stress-free check-in. The team of professionals will assist its passengers to have a smooth check-in. They also assist passengers in quick boarding for the scheduled flights.
Navigation Map for EL Al Airlines John Paul II International Airport
To conclude, the EL AL Airlines KRK Terminal is designed to provide passengers with a comfortable atmosphere in well-structured airports. It also guarantees convenient arrivals and departures on every flight.
